Because every product we sell is a digital download, our refund policy works differently from a physical store. Here's exactly where we stand, and what we'll always do to make things right.
Last updated: June 30, 2026When you buy a physical product and it doesn't work out, you can send it back unopened. A digital product can't be "returned" in the same way — once a file is downloaded, a Notion template is duplicated, or a Canva link is opened, the product has effectively already been delivered and used. This is standard across the digital products industry, and it's why most template stores, course platforms, and digital marketplaces operate on a no-refund or limited-refund basis.
That said, we believe a fair refund policy should still exist — just shaped around the reality of digital goods rather than copying a policy meant for physical retail.
As a general policy, we do not offer refunds simply because you changed your mind, found a free alternative, or no longer need the product after downloading it. This is consistent with standard practice for digital downloads industry-wide.
However, we stand firmly behind the quality of what we sell. If something is genuinely wrong with your purchase, we will always make it right — through a fix, a replacement, or in some cases a refund. See below for exactly when that applies.
Our real-world approach: we read every email personally, and we'd rather keep a customer happy than win an argument over a policy technicality. If something feels unfair about your situation, tell us — we genuinely want to hear it.
Please report any issue with your purchase within 7 days of delivery. This gives us a reasonable window to fix genuine problems while reflecting the nature of digital goods, which can't be "returned" indefinitely. Requests made well outside this window will be considered on a case-by-case basis, but are less likely to be eligible for a refund.
If you experience an issue with your order, we strongly encourage you to contact us directly before filing a chargeback or payment dispute with your bank or payment provider. As a small, independently operated store, chargebacks carry a disproportionate cost and can result in your access to the product being revoked while the dispute is reviewed. In almost every case, emailing us directly resolves the issue faster and more fairly than a formal dispute process.
For custom-built products (commissioned templates, spreadsheets, or tools made specifically for you), refund eligibility is discussed and agreed upon before work begins, since custom work involves time and effort that can't be "undone" the way a pre-made product can. Any custom order terms will be confirmed with you directly over email before payment.
We may update this Refund Policy as our business grows and as we introduce automated checkout systems in the future. Any changes will be posted on this page with a revised "Last updated" date.
Had an issue with a purchase, or unsure if your situation qualifies? Just ask — we'd rather talk it through than have you guess.
Email us directly and we'll get back to you personally — usually within 24 hours.
Email Us →